I worked in the Ascot Bar for two weeks in January from the 1st until 16th as the Latymer was closed for two weeks following on from Christmas.
I was very excited to work in the Ascot Bar because I love learning new things and seeing new areas of the hotel. I was also very much looking forward to seeing the wonderful cocktails and learning how to make them myself. Every month the Ascot Bar create a ‘cocktail of the month’ and this will always be a creation from one of the bartenders themselves. I found this very interesting, learning how to create the perfect cocktail for the month and knowing which flavours would work together.
One of the areas that the Ascot Bar is very well established on is serving Afternoon Tea. This is served every day of the week from 13.00 to 17.00. The afternoon tea includes an extensive range of teas and coffees, homemade sandwiches, scones and cakes. I felt extremely proud to be serving afternoon tea to our guests as they were beautifully presented and the guests were utterly amazed by the efforts and detail put into every portion. The feedback that we received from our guests was particularly motivating as it encouraged me to keep the noticeably high level of service as constant.
One aspect that I feel shows through a lot more in the service at the Ascot Bar is that each guest is made to feel important and special. For example, when serving afternoon tea to guests we offer an unlimited amount of refills for tea and coffee, and to do this we ensure that we remember what tea each person has in order to just refill their beverages without needing to ask them which tea it was they were drinking.
The key skills that I believe I improved on during my time in the Ascot Bar were attention to detail, remembering information about guests and also customer service. By remembering information about guests I was able to impress them and exceed expectations regularly, this was for example knowing a guests favourite drink and making it for them before they had asked for it. My experience in the Ascot Bar has definitely been interesting and has made me more motivated towards meeting and exceeding customers’ expectations and showing exceptional customer service.